What does this Error Message mean?

Got a pop-up error message? Here's a break down of what they mean and how you can troubleshoot them!


Meaning:

This Error message implies that Safe Food Pro doesn't recognise your email address. This could mean that: 

  • You have entered the wrong email address when logging in. 
  • Your user has been deleted

Troubleshooting: 

  • Double Check your spelling is correct 
  • Contact your Administrator or Manager to see what email you have been set up with 
  • Contact Support if you are still having issues. 

Meaning:

This Error message implies that Safe Food Pro doesn't recognise your password. This could mean that: 

  • You have entered the wrong password when logging in. 
  • Your Password has been changed 

Troubleshooting: 

  • Double Check your spelling is correct 
  • Reset your password if you are stuck by clicking Forgot Password

Meaning:

This Error message implies that you aren't connected to Wifi or internet so you can't login. This could mean that: 

  • Your Wifi has disconnected 
  • You are out of coverage for Wifi/Data 
  • Your Wifi/Data has been turned off on your Device 

Troubleshooting: 

  • Test you have a connection by opening your Web Browser and seeing if you can load the pages. The best thing to try is to load a video from YouTube! 
  • Check your Device is connected to the Wifi 
  • Check your Wifi Router, that you have a connection and your device is connected to the Wifi. If not try resetting your router and/or contacting your service provider.

Meaning:

This Error message implies that you are entering Production. This could mean that: 

  • You are trying to enter Test or Demo from the tabs at the bottom of the login screen on the App

Troubleshooting: 

  • Double Check that you are in Production

Meaning:

This Error message implies that you have tried to access a form or area that you don't have permission for. This could mean that: 

  • You have tried to access a restricted Saved Form. E.g. Staff Training, Staff Sickness, Troubleshooting forms. 
  • You haven't been set up as an Administrator, Manager or Tablet (Manager), which means you don't have access to view these records. 

Troubleshooting: 

  • Make sure you have selected the correct user if you have Permission to access these records. 
  • Check that you have been set up as an Administrator, Manager or Tablet (Manager) from the Administration Console
  • Still Stuck? Don't hesitate to contact support@safefoodpro.co.nz to get further help! 

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