Having Trouble Logging In

Having trouble signing in to Safe Food Pro? Below are some of the errors that you might be encountering.

"Email is incorrect - you may have entered the incorrect email, or that user no longer exists. Try contacting your manager or admin"

The email address entered is not in our system. This could be because you have made an error entering your email, you are using the wrong email, or your manager/admin has deleted your email. Check your email address is correct, and then if you get this error again, check with your manager if you are still registered as a user. If not they will have to re-add you.

"Password is incorrect - you have entered your password incorrectly, try again or click ‘Forgot Password’"

Double check your password. Additionally, this message may appear after a password reset when the user has not yet followed the password reset link.

"Email is incorrectly formatted - the email address you entered doesn’t look quite right, check that the formatting is correct and try again"

The email address you have entered is not a recognised email address. This may be because you have made a typo error.

"Try resetting your password again. Your request to reset your password has expired or the link has already been used."

This error may occur after clicking "Forgot Password?" and sending a resend password reset link. For security reasons, password reset links expire 2 hours after being sent. This error message occurs when one of these links expire. To fix this, just click on "Forgot Password?" again and send another link.

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